Request for house calls should be made by 10:30am so that the doctors can plan their work for the rest of the day. If you have any problems, ask to speak to the doctor. Visits after 1pm Monday to Friday will be handled by SPOCDOC (A doctor will visit from one of the practices within the building, not necessarily from St George's).
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.