What sort of appointment do you need?
Before contacting the surgery, it may be useful to view our what sort of appointment do I need? poster (PDF). This poster helps decide the most suitable appointment for you.
To request an urgent appointment for today please phone us on 01242 501590, selecting option 1.
Our appointment line opens at 8:30am and closes at midday (8am to 8:30am is for emergency advice only), and re-opens at 2pm and closes at 5:30pm. Appointments are likely to be allocated quickly across all of our available clinicians. Patient advisors are requested by our doctors to care navigate and are trained in this. We will use your answers to choose the most suitable clinician and type of appointment for you.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01242 501590, please note the appointment line is closed between 12pm to 2pm, the enquiries line remains open between 12pm and 2pm
When you get in touch, we’ll ask what you need help with.
Patients see doctors by appointment only, walk ins will not be seen.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01242 501590, please note the appointment line is closed between 12pm to 2pm
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments are usually made with the doctor of your choice, however it may be necessary to see another doctor if your problem is urgent.
Appointments are 15 minutes long. If you have more than a few problems, or a complicated one, it may be necessary to make a further appointment. Appointments are for 1 person only.
If you are unable to keep your appointment please contact the surgery so that it can be reused. This ensures we can give the best service.
Get medical advice from a doctor
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
We will respond within 2 working days during opening times.
Contact a midwife
Please complete the online registration via the link below. Please do not ring the midwives service to do an initial registration.
Book your first midwife appointment
Early morning slots
These are pre booked early morning telephone appointments with a doctor, calls will be between 7am and 8am.
GetUBetter: Musculoskeletal
The getUBetter app is provided free of charge by Gloucestershire CCG for patients registered at St. George’s Surgery. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you get better from a range of new or recurrent musculoskeletal conditions.
Appointment reminder service
We offer patients with a mobile telephone a free appointment reminder service.
Two days before your appointment you will receive a text message telling you of the date and time of your appointment, and who it is with.
We are now also able to confirm your newly made appointment by text. This should be received a few minutes after you make the appointment and can be checked to ensure the appointment details are correct.
You must consent to receive these free services.
If your mobile number is shared with other family members (over 13 years old), we are unable to send appointment reminders, as this would breach confidentiality rules. However, if you contact reception and can provide consent for each of the family members who use the same mobile number we can reinstate the service.
Alternatively, register another mobile number for the other family members.
If you wish to register for this service please contact the practice.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Telephone consultation will be either morning or afternoon, we are unable to give you a specific time.
Clinicians may update you via a text or email.
If the doctor you wish to see is not available you will be offered an appointment with one of the other doctors, a locum doctor or paramedic.
Improved access service
For more information about improved access service please visit our improved access service page.
Cancelling an appointment
Complete our online form to cancel an appointment. Let us know as soon as possible if you cannot make the appointment.
If the appointment you wish the cancel is within the next 24 hours, please do not complete the online cancellation form but phone the surgery on 01242 501590.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs
Home visits
To request a home visit, please phone the surgery before 10:30am on 01242 501590.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP or specialist paramedic will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.