We are happy to listen to ideas and suggestions that will help improve our service.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01242 501590
Making a complaint
St George’s Surgery has a practice complaints procedure, which has been setup to deal with any comments and complaints about the services we provide.
It is very rare that the practice receives a complaint but occasionally you may feel the need to raise a matter that you are not happy with. Most problems can be sorted out at the time they arise with the person concerned. If your problem cannot be sorted out this way and you wish to make a complaint please write to the practice manager, Marion Costello.
Please note that patient confidentiality is paramount and we are unable to discuss a patient’s treatment and or condition with anyone other than the patient unless the necessary forms have been completed.
Download and complete our complaints form (Word document).
The health service ombudsman
The health service ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the ombudsman.
Phone
0345 015 4033
Email
phso.enquiries@ombudsman.org.uk
Write
Millbank Tower
Millbank
London
SW1P 4QP