Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

May Bank Holiday - 25/05/2020
- New
20/05/2020
We will be closed this Bank Holiday, 25/05/2020 and will re-open as normal on the 26/05/2020. If you have an urgent medical issue during this time please contact 111. Read more
Supporting Victims of Domestic Abuse
- New
13/05/2020
Please visit www.gdass.org.uk Pharmacies as Safe Spaces Following the news that Boots are now offering their consultation rooms as Safe Spaces for victims of domestic abuse, we have had confirmation of three local pharmacies following in thei Read more
Video Consultations
- New
29/04/2020
The practice is using Whereby for video consultations. You can download the app here: play.google.com apps.apple.com Read more
Summary Care Record Coronavirus (COVID-19) Supplementary Privacy Notice
- New
29/04/2020
Information for patients explaining how health and social care organisations may use your Summary Care Record information within the health and social care system to protect you and others during the coronavirus (COVID-19) outbreak. Please visit Read more
Patients now able to nominate pharmacy using the NHS App
- New
29/04/2020
New functionality has been added to the NHS App allowing patients across England to use it to choose a pharmacy to have their repeat prescriptions sent to directly. For further information, please visit the NHS digital website. Download the NHS Read more
Find Out What You Can Do If You’re Struggling Because Of Coronavirus (COVID-19)
17/04/2020
COVID-19 Patient Notice
16/04/2020
Coronavirus information from the NHS online
23/03/2020
Surgery Closures
27/09/2019
ASAP Glos
27/09/2019
Change of Prescribing for Over the Counter Medicines
20/09/2019
Flu
20/09/2019
Travel Vaccination Shortage
20/09/2019
Gloucestershire NHS70 Awards Finalist
20/09/2019
Safe Extensions Of Epipen Expiry Dates
20/09/2019
New Patients
12/01/2019

CQC Inspected and Rated
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We are currently CLOSED.

News

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CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):